Refund and Return Policy
Refund and Return Policy
Our Commitment to Customer Satisfaction
We strive to provide high-quality software solutions. However, we understand that there may be instances where you may need to request a refund or return. Please review the following policy for more information:
Refund Policy
Paid Subscriptions:
- Trial Period: If you have subscribed to a trial period, no refunds will be issued after the trial period ends.
- Monthly and Annual Subscriptions: We generally do not offer refunds for monthly or annual subscriptions.
Exceptions:
In certain exceptional circumstances, we may consider issuing a refund, such as:
- Technical Issues: If you encounter significant technical issues that prevent you from using our software, we may offer a partial or full refund.
- Material Breach of Contract: If we fail to fulfill our contractual obligations, we may offer a refund.
To request a refund, please contact our customer support team with a detailed explanation of your reason for requesting a refund.
Return Policy
As our software is delivered digitally, there is no physical product to return. However, we understand that circumstances may change. Please contact our customer support team to discuss any specific concerns or requests.
General Terms:
- Refund Requests: All refund requests must be submitted in writing to our customer support team.
- Processing Time: Please allow us sufficient time to process your refund request.
- Refund Methods: Refunds will be issued using the original payment method.
- Changes to this Policy: We reserve the right to modify this policy at any time.
Contact Us
If you have any questions or concerns regarding our refund and return policy, please contact our customer support team at support@hubcity.net .